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Frequently Asked Questions
What is a toll free number?
Why do I want a toll free number?
How am I charged for a toll free number?
Am I charged for making a call to another toll free
number?
If I change long distance plans, can I keep my toll
free number?
Can I select a toll free number? What are the toll
free number prefixes?
Is there an additional charge or monthly fee for a toll
free number?
Will I be charged for using my toll free number from
a payphone?
Do I need another phone line for my toll free number?
Answers
What is a toll free number?
Today, toll free numbers are common in business and residential use.
Toll free numbers charge the business or individual receiving the
call, not the caller. The toll free subscriber, not the caller, pays
the charge for the call.
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Why do I want a toll free number?
A toll free number can be cheaper than a calling card. This is a great
option for family members who spend a lot of time on the road and
home often. Parents can give their toll free number to children away
at college so the child can call home at any time without the child
making an expensive collect call or paying for the call themselves.
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How am I charged for a toll free number?
Toll free rate plans vary with each carrier. Many of the companies
recommended on this site offer the same low interstate and intrastate
rates for their 1+ dialing plans and toll free plans with the same
billing and minimum call increments. Toll free rates are usually less
expensive than calling card rates.
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Am I charged for making a call to another toll
free number?
No. If you call another toll free number, the person or business receiving
the call pays for the call. If someone calls your toll free number,
you pay for the call.
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If I change long distance plans, can I keep my
toll free number?
Yes, toll free numbers are "portable." The toll free subscriber may
change his toll free service to another carrier without changing his
toll free number. Some sites have an online transfer form.
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Can I select a toll free number?
Yes, numbers that spell a company or person's name are available.
To find out if a specific number is available ask your long distance
carrier.
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What are the toll free number codes?
Today there are five toll free codes: 800, 888, 877, 866 and 855.
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Is there an additional charge or monthly fee for
a toll free number?
Fees vary by plan. Most do not have a monthly fee, they only charge
for incoming calls.
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Will I be charged for using my toll free number
from a payphone?
Yes. You can make a toll-free call from a payphone without using a
coin but there is a surcharge for calling a toll free number from
a payphone. The fee varies between payphones but averages about 35
cents. This is a Communications Act requirement to ensure that the
Payphone Service Providers are fairly compensated for each call from
their payphone.
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Do I need another phone line for my toll free
number?
No, you do not need an additional phone line. The toll free number
can be used on any line that you choose, including your home's main
phone line.
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